Frequently Asked Questions

Therapy specific questions:

What is the difference between a counsellor, psychotherapist, psychiatrist and psychologist?

There are many different professionals in the therapy field and likewise many different levels of training.

Psychologists undertake a minimum of 6 years of training and study at a doctoral level. Psychologists at Revive are therefore highly trained to deliver therapy and have experience of working with individuals using multiple therapeutic approaches as well as experience of working across a spectrum of difficulties. Psychologists also offer therapies that are based on evidence and are known to be effective.

Cognitive Behaviour Therapists are trained in this particular modality and can offer both short term and medium-term solutions to you focused around finding solutions to problems. For more information please ask.

Psychotherapists and counsellors undertake a course of training and can also have years of experience.

Psychiatrists are medically trained and are qualified to advise on medications that you can use alongside any talking therapy intervention.

Please check in with your practitioner about their qualifications if you are uncertain.

It is important to ensure that the professionals you see are registered with their governing bodies such as either the UKCP or BACP (for counsellors), the BPS or HCPC for psychologists and the GMC for psychiatrists. As part of good practice staff should also receive regular supervision.

Why would I choose Revive Psychology?

At Revive, practitioners have spent years in the field supporting others either via therapy, assessment, consultation, mentoring and/or training. We are therefore highly experienced at offering support to others both clients and staff.

All practitioners at Revive receive high quality supervision for their work so you can rest assured that practitioners are doing their best to help you and/or your team.

What can I expect from my first therapy appointment?

You can definitely expect to be welcomed and listened to. We start with getting to know a bit about what has brought you to therapy, what core difficulties you have encountered and significant events. We also check in to see how you look after yourself during periods of distress. We then aim to develop a plan during the first few sessions to ensure that you know what you want to do next.

What is the cancellation policy for therapy?

Once confirming an appointment, you are able to cancel face to face appointments, online sessions or telephone sessions before 48 hours of the appointment without being charged. If you cancel within this period you would be charged the whole amount.

What happens to the information I share with a Revive practitioner?

All information is kept confidential and is shared on a need to know basis. This would include those times when your Revive practitioner is worried about your welfare and may need to contact your GP and/or next of kin to ensure your safety. This will always be discussed with you.

All practitioners at Revive receive supervision in order to ensure that they provide optimal care. This is part of good practice and ensures you receive the best treatment possible. For this reason, some of the content of sessions maybe shared with our supervisor to ensure that we are doing all that is necessary to help you. Personal Identifiable Information will not be shared with our supervisors. 

Will my GP know I've seen you?

It is always good practice to ensure we have details of your GP in case we need to contact them. However, without your permission we do not write to your GP unless there is an emergency, or we concerned about your welfare. Please read the confidentiality segment for circumstances where we would contact your GP and please feel free to ask your Revive practitioner if you have any further queries.

What’s the best way to contact the service?

You can contact the service by email, phone or text. For contact information please see below:



Can I contact my Revive practitioner out of hours?

This is something you can discuss and plan for in consultation with your individual therapist, as it may vary regarding their availability and the therapeutic approach you choose.

Who do I contact in an emergency?

If you are uncertain about whether you can remain safe and are having suicidal thoughts CALL 999.

for periods when you feel low you can also contact:

Your GP

Local crisis services/hometreatment service 

Local accident and emergency service if you feel unable to stay safe

What should I do if I experience distress outside of the session?

If you want some additional support you can contact:

Your GP


Samaritans 116-123

Would using online sessions be less beneficial then face-to-face contact?

Absolutely not, in fact due to the busy lives we lead more and more people are opting for therapy online, as people may find it more convenient to reduce travel time. This option is also particularly beneficial for clients who want to receive a specialist service with well trained staff but do not live locally.

We recommend that people start with online sessions first, before opting for telephone sessions. 

How do I pay for services?

You can pay online. We request you make payment before the session unless invoicing arrangements have been agreed with your practitioner.

Practitioner Support

I’m struggling at work and not sure why? What would help?

You could ask for an initial consultation to discuss your dilemmas and to establish the best option for you. This could include supervision, life coaching, training or mentoring sessions as an alternative.

Since covid-19 things have not been the same at work. Can you help?

Yes definitely. More and more people are realising how stressful work can and has been. Sometimes a review helps us reset and regain our focus. We can offer helpful thinking spaces to find a practical way forward that is sustainable. 

My staff team do not know what to do with mental health issues and need support. Can you help?

Yes. Definitely. A combination of training and consultation packages have been effective at supporting teams to develop an understanding and improve ways of working with clients/customers/users of services with mental health needs. Contact us for further information.

Staff in my team seem to be burning out. What can be offered in this situation?

There are a few options that might be useful to consider. One is to think about training needs of the team and what might be useful in this situation, including self-management training. Equally consultation to managers to consider ways to increase staff morale is also an alternative option. We are finding that reflective spaces are in high demand-as a space to offload, process and develop new and better ways of working. Please contact us for further advice. We look forward to hearing from you.

How do consultations differ from supervision?

Consultations are an opportunity to reflect on dilemmas, problems and difficulties that you and/or your team might be experiencing and that affect your work negatively. It could be an issue related to interactions with other staff, customers or others in your network. It will usually be on issues that affect the way your team operate, causing significant problems. A thinking space is provided to support you in finidng solutions.

Practitioners at Revive Psychology are experienced in offering debriefing services as part of consultation to teams post serious untoward instances.

Supervision is focused on maintaining and sustaining good practice when providing services to others. For psychologists this would mean overseeing your clinical work and using a reflective space to think about how to improve the intervention you offer.

How would a consultation work?

Usually before a consultation your Revive Practitioner will ask you for some details about your dilemma to set a context. An initial meeting either with you and/or your team will be arranged to discuss this dilemma further and how it impacts the team. Depending on the issues the Revive practitioner may come to observe activities within the work environment and negotiate other interventions to support the individual or team during the consultation process.

What training do you offer?

We are specialists in providing bespoke training regarding mental health and wellbeing, to teams to support them in their work. Topics include:

  • Understanding depression and anxiety
  • Understanding and preventing burnout at work
  • Understanding personality disorder 
  • Personality Disorder and parenting
  • Managing stress
  • Mental health management
  • Developing work life balance
  • Understanding difficult events at work

We are specialists in personality disorder and provide consulation and training to staff in this area of work. Practitioners at Revive are involved in the development and delivery of a national training strategy to support staff to develop greater awareness about the population and develop good practice. Contact us for further information. 


Contact Details


We are currently operating online and able to see you across the UK

We are insured to work with people and teams based outside the UK. Contact us for further information



Drop Us a Line

We would be delighted to hear from you!